FAQ
How do I find my nearest dealer?
You can find your local Tracer Bikes by viewing the contact page or contact us at info@tracerbikes.com.
Can you repaint my TRACER bicycle?
We do not repaint bicycles or offer custom paint jobs at this time.
What is the warranty on my TRACER bike?
You can review our warranty policy here.
How can I tell if a specific new part will be compatible with my TRACER bike?
Bicycles use many different sizes and standards of components. It’s important that you purchase, and install parts that are correct for your frame. Understand the correct fit for parts requires significant knowledge and experience, and it is not possible to compress that into a web site FAQ answer. We strongly suggest that you consult a qualified mechanic or sales person at your local bike store, to ensure you get the right part.
I broke my derailleur hanger, where can I purchase a replacement?
Is there free shipping?
I bought a bike online with the "In-Store Pickup" delivery option - will I need to pay an assembly fee?
Can I pay for my order in-store instead of paying for it online?
Can I pay with my debit card?
Can I have a bike shipped directly to my home?
Is there a limit to the number of products I can purchase online?
When can I pick up my order at my local participating Tracer dealer? How will I know it's ready?
Is there restock fees?
What are the steps to process a request for return or exchange?
Please check for the full instruction here.